For your convenience we accept payments via PayPal and Etsy Direct Checkout.

As soon as I receive the payment confirmation, your purchase will be promptly shipped. If the item you have purchased is made to order, it will be shipped when ready - usually in one to three days after purchase.

***PACKAGING***

Each item will be packaged in a recycled cardboard gift box or lovely tissue paper. The item will be ready to be given as a gift right away.

The shipment will always be securely packaged. Multiple items will be shipped together, unless specified otherwise in a convo message.

***SHIPPING***

I will ship within three business days to the address provided on Etsy, if the item is ready to ship. If you purchase a custom item or a large order, I may need more time to prepare the order before shipping. In such case, I will contact you with the details and necessary time frame for me to make the item/prepare the shipment.

Be sure that your Etsy address/e-mail adress is correct or that you provide the correct shipping address and/or e-mail address in a note to seller upon checkout.

Please note - the shipping time from Latvia:

*USA and Australia - 2-4 weeks;
* Europe - 1 - 2 weeks;
* Everywhere else - up to 4 weeks

*** USA customers, please be aware that once the shipment is handled by Latvia Postal Service and sent abroad - within US territories it is being processed and delivered by USPS. Due to USPS no longer supporting international registered mail tracking for certain countries, once your parcel reaches US, tracking information will not be available. For more information, see USPS announcement: http://faq.usps.com/?articleId=1437076354655 ***


***TRACKING YOUR PURCHASE***

International orders are shipped via Latvia Postal Service, which includes tracking number, so you can always be sure about the location of your shipment. However if you would like your item to be mailed with priority/express shipping or with an insurance, please contact me before making a purchase and I will get back to you with estimated cost and delivery time.

NOTE: Before making a purchase find out what are the policies of your country's customs and post offices regarding receiving the package, since upon entering your country the package may be subject to additional custom, duties and tax fees as well as other additional charges. If the shipment is subject to any additional fees, they are the responsibility of the buyer.

***CUSTOM ORDERS***

I'll be happy to make any custom items apart from the ones offered in my shop. Feel free to contact me with any ideas and custom orders in an Etsy conversation and I will set up a custom listing just for you.


***ITEM VARIATIONS***

All items in The Singing Trumpet are hand crafted. Since each item is handmade, there may be slight variations in shape, size and look of the items from the ones pictured. Color may also vary due to the settings of your computer screen.


***FEEDBACK***

As any new and tiny business owner, I want to make sure that you are a happy customer. If there is a problem, please contact me before leaving a negative feedback and I'm sure we'll work it out :). If you are happy with your purchase, I would very much appreciate if you left feedback, telling us what you think of your new and lovely accesories :)

Thank's a bunch!


Please contact me with any additional questions you may have about The Singing Trumpet policies.

Reach me at: thesingingtrumpet [at] gmail [dot] com


Have a great time shopping :) !